At Plush Haven Shop, we understand that the joy of receiving your new plushie is just as important as the plushie itself. That’s why we’ve streamlined our delivery process to ensure your adorable companions reach you as quickly and safely as possible.
Shipping Options
We offer two convenient shipping options to suit your needs:
- Standard Shipping: For those who can’t wait to cuddle their new plushie, we offer standard shipping via DHL or FedEx. Your order will be processed within 1-2 business days, and you can expect delivery within 10-15 days after shipping. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we provide free shipping via EMS. Your order will be processed within 1-2 business days, and delivery will take 15-25 days after shipping. This option is perfect for those who are patient and want to save on shipping costs.
International Shipping
We are proud to ship our plushies worldwide, bringing joy to plushie lovers across the globe. However, please note that we do not ship to some remote areas in Asia and other regions. If you have any questions about shipping to your location, feel free to contact our customer service team at [email protected].
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. During peak seasons, processing times may be slightly longer, but we always strive to get your plushies on their way to you as quickly as possible.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and anticipate the arrival of your new plushie friend.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your plushie, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Exchanges page.
Customer Support
Our dedicated customer service team is here to assist you with any questions or concerns regarding your order. Whether you need help with tracking, shipping options, or returns, we’re just an email away at [email protected].
Thank you for choosing Plush Haven Shop – where every plushie tells a story, and every story brings a smile. We look forward to delivering happiness to your doorstep!