Term and Conditions

1. User Access and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Use the website only for lawful purposes and in accordance with these terms.

2. Product and Service Description

Plush Haven Shop offers a variety of plushies and related accessories. Our products are described as accurately as possible, but we cannot guarantee that the colors and details on your screen will match the actual product.

We reserve the right to modify or discontinue any product or service without notice at any time.

3. Order and Payment Terms

When you place an order, you agree to:

• Provide valid payment information using one of our accepted payment methods (Visa, MasterCard, JCB, PayPal).
• Pay the total amount, including shipping fees, as specified during checkout.
• Understand that all orders are subject to availability and confirmation of the order price.

We process orders within 1-2 business days. Shipping times vary based on the selected shipping method:

• Standard Shipping: 10-15 business days via DHL or FedEx ($12.95).
• Free Shipping: 15-25 business days via EMS for orders over $50.

4. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not, you may return or exchange your item within 15 days of receipt, provided that:

• The item is unused and in its original condition and packaging.
• You have the receipt or proof of purchase.

Non-returnable items include Plushie Accessories and Plushie Sets due to their nature and resale difficulties.

To initiate a return or exchange, contact us at [email protected] with your order number and reason for return. We will provide further instructions.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Plush Haven Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

6. Limitation of Liability

Plush Haven Shop is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to your purchase is limited to the amount you paid for the product.

7. Governing Law

These terms and conditions are governed by the laws of the United States. Any disputes arising from your use of the website or purchase of products will be resolved in the courts of Cupertino, California.

8. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Plush Haven Shop
22207 Quinterno Court, Cupertino, US 95014
Email: [email protected]
Website: www.plushhavenshop.com