Shipping Information

At Plush Haven Shop, we strive to deliver your plushies as quickly and safely as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, typically within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, typically within 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Plush Haven Shop. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Due to their nature and the difficulty in reselling them once opened, the following items are non-returnable:

  • Plushie Accessories
  • Plushie Sets

Return & Exchange Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order to initiate a return or exchange. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service.
  4. Wait for Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once the returned item is received and inspected. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Plush Haven Shop Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please contact us at [email protected].

Thank you for shopping with Plush Haven Shop!