Welcome to Plush Haven Shop! Here, we aim to provide you with all the information you need to make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of plushies do you offer?
We offer a wide range of plushies, including Big Plushies, Medium Plushies, Small Plushies, Plushie Accessories, and Plushie Sets. Each category is designed to cater to different preferences and needs.
Are your plushies suitable for children?
Yes, our plushies are made with high-quality materials and are safe for children. However, we recommend checking the product descriptions for any specific age recommendations.
Shipping and Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 days after shipping, and Free Shipping via EMS for orders over $50, which takes 15-25 days after shipping.
Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. If you have any questions about shipping to your location, please contact our customer service team at [email protected].
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange your plushie, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return/exchange. We will guide you through the process.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” button on our homepage and follow the prompts to set up your account. Having an account allows you to track your orders, save your shipping information, and more.
I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.
Customer Support
How can I contact customer support?
Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us via email at [email protected].
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Plush Haven Shop – where every plushie tells a story, and every story brings a smile. We look forward to delivering happiness to your doorstep!